Frequently asked questions
Delivery, the 30-night trial, warranty, custom sizes, and payment - answered honestly. Still unsure? We are one message away.
How long does delivery take?
Most orders arrive within 1-3 weeks in Lithuania, Latvia, Estonia and Poland, custom sizes included. We deliver to your door via DPD, DHL, or our own courier, and large orders include 2-person delivery with mattress setup.
How much does delivery cost?
Free delivery in Lithuania except Smiltynė (€15) and Neringa (€50); Latvia (€40), Estonia (€70) and Poland (€50), calculated at checkout. We do not currently deliver to other countries. Full details are on our delivery & returns page.
What is the 30-night comfort trial?
Sleep on your mattress for up to 30 nights. If it is not right for you, contact us and we will swap the comfort layer free of charge - no need to return the mattress.
Can I return my mattress?
As an EU customer you have additional statutory rights under the EU Consumer Rights Directive. Your 14-day statutory right of withdrawal applies to standard-size products - you may unpack and test the mattress as you would in a shop and still withdraw. Custom-made products (non-standard dimensions) are exempt under Article 16(c) of the Directive - which is why we offer our own 30-night trial instead.
What warranty comes with the mattress?
Every mattress carries its own manufacturer warranty - 2-5 years depending on model, shown on each product page. Manufacturing defects are always covered.
Where are your mattresses made?
Our mattresses are made in Lithuania: Matrest mattresses are handmade in Vilnius (since 2009) and Auraplus mattresses are made in Šiauliai.
Do you make custom sizes?
Yes - any width and length. Custom orders ship in the same 1-3 weeks for a EUR 20 handling fee, and are covered by our 30-night comfort trial.
How do I choose the right firmness?
Choose by sleep position and body weight: side sleepers usually prefer a softer feel, back and stomach sleepers a firmer one, and heavier bodies need more support. Our mattress guide walks you through it, and the 30-night trial means you can adjust the comfort layer if you change your mind.
What are the mattresses made of?
Our range spans foam, pocket-spring, and hybrid constructions with different comfort layers and covers. Each product page lists its exact materials and height so you can compare.
How do I pay?
You pay securely at checkout with Paysera; the payment step lists every option available for your country.
Do you deliver outside Lithuania?
Yes - to Latvia (€40), Estonia (€70) and Poland (€50), calculated at checkout. We do not deliver to other countries yet.
How can I get help choosing?
Message us on WhatsApp at +370 665 55500 or email info@mattresscenter.com and we will help you match a mattress to how you sleep.
We help you choose the right mattress and answer anything about delivery, trial, or warranty.